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Yourmaali believes in helping its customers by all possible means and has, therefore, a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request to cancel is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
There is no cancellation of orders placed under the superfast delivery category.
No cancellations are entertained for those products that the Yourmaali marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
In case of receipt of damaged or defective consumer durable items and nondurable items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 6 hours of receipt of the products.
In a case where you feel that the product you received is not as displayed on the site or as per your expectations, you must bring it to the notice of our customer service within 6 hours of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
Orders delivered & accepted by the customer cannot be refunded. In case you feel the order is not as per specification, please contact our customer care team immediately in 6-8 hours.
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